Policies

Previously Tattooed Brows

If your brows are tattooed please advise before making an appointment and email pictures of your brows with no makeup on them. Not all brows for cover-up/re-work can be approved. Results cannot be guaranteed and additional treatments may be required to achieve best results.

Deposits

All bookings require a non-refundable deposit of $99 upon time of booking. Deposits are non-transferable.

Cancellation/Rescheduling

Cancelling an appointment at any time will result in forfeiting your deposit. Minimum 48 hours’ notice is required to reschedule an appointment or you forfeit your deposit. Rescheduling your 6-11 week touch-up must be done 48 hours pre-treatment or forfeit your  deposit.

You may reschedule any appointment once only, with 48 hours’ notice. Any further rescheduling will result in a loss of your deposit and a new deposit will be required to reschedule.

Late Clients

If you are late please email as soon as possible. More than 15 minutes late will result as an appointment cancelation and a loss of deposit. Upon rebooking a new deposit of $99 will be required. Please consider traffic and travel times carefully.

No Shows

Any client who does not show up to their appointment (or cancels on the day/at their appointment) will forfeit their deposit and all future bookings will require payment in full when booking.

Results will vary between clients

Healed results, even after a re-touch session, will vary with each client. No guarantees are made and additional sessions will be charged. Additional re-touch sessions may be required to achieve desired results.

Privacy Policy 

ARC BROW TATTOO is committed to providing quality services to you. this policy outlines our ongoing obligations to you in regard to how your Personal Information is managed.

Arc Brow Tattoo has adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

 

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

 

What is Personal Information and why is it collected?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information collected from this website includes your name, email address and phone number.

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via the website, www.arcbrowtattoo.com.au , from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

Your Personal Information is collected for the primary purpose of providing services to you, providing information to our clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting Sara Mac via email.

When your Personal Information is collected, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing; admin@arcbrowtattoo.com.au

You will not be charged any fee for your access request or an administrative fee.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available at:

www.arcbrowtattoo.com.au 

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact Amy Prest at:

admin@arcbrowtattoo.com.au